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Grand Diamonds

JEWELLERY CARE & WARRANTY GUIDE

Thank you for choosing Grand Diamonds. Each piece is thoughtfully crafted using precious metals, diamonds and gemstones of exceptional quality. To preserve the beauty and longevity of your jewellery, we recommend following the care and warranty guidelines below.

Diamonds are celebrated for their exceptional brilliance and durability; however, they are not indestructible.

  • Under certain conditions, diamonds may chip or sustain damage if subjected to impact, excessive pressure or force.
  • Such occurrences are considered a natural risk associated with everyday wear and are not regarded as manufacturing defects.

Natural gemstones are unique and should be handled with care.

  • Over time, gemstones may develop chips, cracks or surface wear, particularly when exposed to knocks or daily impact.
  • Certain gemstones are naturally more delicate and benefit from mindful handling.

Precious metals naturally develop character over time.

  • Gold and platinum may develop fine scratches, minor dents or subtle changes in appearance through everyday wear.
  • Exposure to perfumes, cosmetics, household chemicals, heat and moisture may affect the finish of your jewellery.
  • These changes are considered part of the natural ageing process and are not manufacturing defects.

WARRANTY INFORMATION

  • Our warranty does not cover normal wear and tear, accidental damage, misuse, improper care or damage caused by external force.
  • Diamond or gemstone loss or damage, as well as bending, warping, scratching or discolouration of precious metals, are not considered
    manufacturing defects.
  • We offer a 6-month manufacturing warranty on all fine jewellery against defects in workmanship, excluding chains.
  • We also offer a 10-year structural warranty on all jewellery, provided it has been worn with reasonable care and serviced as recommended.
  • Repairs, resizing or alterations carried out by a third party will immediately void this warranty.

CARING FOR YOUR JEWELLERY

  • To help preserve the beauty of your Grand Diamonds piece, we recommend removing your jewellery during physical activity, manual work,
    swimming and when using household chemicals or cleaning products.
  • We also recommend periodic professional inspections and cleaning to ensure your stones remain secure and your jewellery continues to
    look its best.
  • By wearing your Grand Diamonds jewellery, you acknowledge and accept these care and warranty terms.

CHAIN WARRANTY

  • Your necklace is meticulously crafted with exceptional care and attention to detail. We offer a 3-month warranty covering manufacturing defects on the delicate chain under normal wear.
  • We recommend handling your necklace with care, as fine chains are delicate by nature. Damage resulting from accidental pulling, snagging,
    misuse, or normal wear and tear is not covered.
  • For full warranty terms and conditions, as well as jewellery care instructions, please refer to the enclosed Jewellery Care & Warranty Guide.

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